I recently had the pleasure of experiencing top-notch service from Joe's at Mr. Cool Heating & Air Conditioning, and I couldn't be more impressed. From start to finish, their professionalism and expertise were evident in every aspect of their service. Firstly, scheduling an appointment was a breeze. The staff was courteous and accommodating, finding a time that worked perfectly with my busy schedule. When Joe arrived, he was punctual and immediately got to work assessing the issue with my AC unit. What truly set Joe's apart was his commitment to honesty and transparency. He thoroughly explained the problem with my current unit and presented a range of repair options, outlining the pros and cons of each without any pressure. This level of transparency was refreshing and instilled complete confidence in their recommendations. After discussing repair possibilities, we also explored the option of a new unit. Again, Joe took the time to educate me on the latest models and efficiency ratings, helping me make an informed decision that suited both my budget and cooling needs. His knowledge of the industry was evident, and I felt reassured that I was getting the best possible advice. The installation of the new unit was seamless, thanks to their skilled team, Jose and Ivan, who worked efficiently and left absolutely no mess behind. They even took the time to walk me through the operation and maintenance of the new system, ensuring I felt comfortable and confident with its use. Overall, my experience with Mr. Cool Heating & Air Conditioning Service was nothing short of exceptional. Their commitment to customer satisfaction, combined with their honesty and expertise, makes them my go-to company for all future AC needs. I highly recommend Mr. Cool Heating & Air Conditioning Service to anyone seeking reliable service, transparent advice, and a job well done. Read Less

Best experience from an AC Company. Joe came within an hour after I called. He was able to get us cold again super fast, and was very transparent about all of our future options. Other companies came and told us the repair would be $8,000 so we should just go get another unit, but Joe came and switched out a part and everything works great. Read Less

I read the reviews for Mr. Cool and I thought they were too good to be true. I needed help fast. The top level AC units stopped working. I needed someone to come out next day. Joe from Mr. Cool came out the next day and diagnosed the problem. My units are 20 years old so the repair made less sense than getting a new unit. But, I received both options. My concern was my poor tenant being in the heat any longer. Joe made a special install appointment at the crack of dawn the next morning. Not only that but he did a quick fix to allow the old unit to work through the night so my tenant had AC upstairs. I wound up replacing both units. I did my research and the prices were very fair. The warranty on their work outstanding and the warranty on the units outstanding. I cannot say enough about Joe's care for his clients, his honesty and willingness to go above and beyond to help you. I also worked with Caroline at the office who is fantastic as well. I spoke with Josh the owner briefly who was more than accommodating. You have a fantastic company and team, Josh. You have a customer for life. Read Less